What happens when you call
No surprises. You know who's coming, what they found and what it costs before any work starts.
You call or text
Tell us what's happening, where the property is and whether water is still running. A photo by text helps us bring the right parts. If it's urgent, we'll tell you on the phone whether we can get to you and when.
We come and look
We see the problem for ourselves before putting a price on it. For leaks, that means tracing where the water is actually coming from. For bathrooms, it means measuring up and checking the pipework you have.
You get a clear price
Small repairs are priced there and then. Bigger jobs get a written quote listing what's included. Nothing starts until you've agreed. If you rent, we can send the quote to your landlord or agent.
The work gets done
Dust sheets go down first. We do the job, keep you updated if we find anything unexpected, and ask before doing anything that changes the price.
Tested and tidied
Everything is run and checked before we leave. Old parts and packaging go with us. You get an invoice that says what was done.
A few things that help
Turn the water off first
Turn the stopcock clockwise. If water is near lights or sockets, switch off the electrics at the fuse box if it's safe. Then call 07872069918.
Common questions
How quickly can you come?
It depends on the job and how busy we are. Emergencies come first. For everything else, we'll give you a day and a rough time when you call.
Will I need to be in?
For the first visit, yes, or someone who can let us in and explain the problem. For longer jobs we can agree access with you.
What if you find something else wrong?
We stop and tell you. Nothing extra gets done without your say-so.
How do I pay?
You get an invoice when the job is done. Ask about payment options when you call.